Debt Recovery
SwiftCollect — Digital debt recovery for banks and NBFCs — prioritized recovery, agency coordination and structured customer engagement across delinquency stages.
See Debt Recovery in Action
Product overview of how institutions use Debt Recovery across real financial operations.
Collections built on structure, not guesswork
SwiftCollect, the Debt Recovery product, manages delinquent accounts from early buckets through advanced recovery, allocating cases by risk, product and strategy across teams and agencies.
It tracks promise-to-pay commitments, coordinates multi-channel engagement and gives supervisors complete oversight with audit-ready activity history.
Institutions use the platform to lift recovery rates, cut follow-up leakage and apply consistent treatment strategies across every product and segment.
SwiftCollect for Authorized Teams
The SwiftCollect mobile capability extends relevant Debt Recovery workflows to authorized field and mobile users, helping teams work assigned accounts, update collection activity and maintain controlled customer engagement.
Access: Available to authorized users with credentials provided by their organization.
Assigned Accounts
Review assigned accounts and recovery priorities within authorized collection workflows.
Collection Activity
Support field collection activity and controlled customer engagement.
Status & Promise Updates
Keep authorized teams aligned on collection status and promise tracking.
What Debt Recovery Delivers
Capabilities that modernize recovery operations end to end.
Collection Workflows
Stage-based recovery journeys with configurable actions, SLAs and escalation rules.
Recovery Management
Strategy-driven treatment across early, mid and late-stage delinquency buckets.
Agent Productivity
Prioritized worklists so agents spend time on the right accounts first.
Customer Communication
Coordinate outreach across calls, notices and digital engagement channels.
Collections Analytics
Recovery KPIs, promise-to-pay performance and portfolio roll-rate tracking.
Operations Control
Supervisor-level allocation, policy enforcement and full activity audit trails.
Modular product architecture
Modules that operationalize disciplined, scalable debt recovery.
Case Allocation
Rules-based case assignment to in-house teams or external recovery agencies by risk and product.
Collections Workbench
Agent workspace with contact history, notes and promise tracking in one screen.
Engagement Engine
Configurable outreach strategies matched to each delinquency stage.
Promise & Payment Tracking
Capture commitments, monitor fulfillment and trigger automated follow-up actions.
Agency Management
Coordinate external agencies with allocation visibility and performance tracking.
Collections Analytics
Dashboards covering recovery performance, agent productivity and operational bottlenecks.
Recovery operating model
A structured collections journey from prioritization to measurable recovery outcomes.
Identify
Segment delinquent accounts by risk, bucket and product.
Allocate
Assign cases to the right in-house team or agency.
Engage
Execute outreach strategies across calls and digital channels.
Track
Monitor promises, payments and case-level outcomes closely.
Optimize
Refine treatment strategy using collections analytics continuously.
Outcomes for financial institutions
Improve Recovery Rates
Focus effort on the highest-value accounts with disciplined prioritization and follow-through.
Increase Agent Efficiency
Cut wasted effort with structured worklists and guided next actions.
Strengthen Governance
Standardize treatment strategies with complete, auditable case history.
Act on Insight
Refine collections strategy continuously using roll-rate and recovery analytics.
Built for institutional scale
Banks
Retail and commercial collection workflows for multi-product recovery operations.
NBFCs
High-volume consumer collections with integrated field and contact recovery models.
Financial Institutions
Secure, controlled digital collection platforms for structured portfolio recovery.
Lending Operations
Centralized debt recovery for agency and in-house recovery teams.
Helix Debt Collection
Coming SoonHelix Debt Collection is a forthcoming addition to the Ebix Fintech Debt Recovery portfolio, separate from SwiftCollect. Product details will be shared at launch.
Related Solutions
Seamlessly connect collections with your origination and servicing systems for a complete lending lifecycle.
Debt Recovery FAQs
Common questions about Debt Recovery for enterprise evaluation teams.
See Debt Recovery in Action
Request a personalized demonstration with our product specialists.